Privacy Policy

Hey there, and thanks for checking out our privacy policy. Look, we get it - nobody really loves reading these things, but we've tried to make it as straightforward as possible.

At Glaiven Valorium, we're committed to protecting your personal information. When you book a suite, enjoy our spa treatments, or even just browse our website, we collect certain bits of info to make your experience better. This policy explains what we collect, why we need it, and what we do with it.

We operate under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), and we take those responsibilities seriously. If you've got questions or concerns about anything here, don't hesitate to reach out to us directly.

Personal Details You Give Us

When you make a reservation or use our services, we'll ask for things like:

• Your name, email address, and phone number
• Billing address and payment card details
• Date of birth (for age verification and special occasions)
• Passport or ID info (when required by law)
• Preferences like room type, dietary restrictions, or spa treatment choices

Stuff We Collect Automatically

Our website picks up some technical data to keep things running smoothly:

• IP address and browser type
• Device info and operating system
• Pages you visit and how long you stick around
• Referring website that brought you to us
• Date and time stamps of your visits

Information from Other Sources

Sometimes we get info from travel agencies, booking platforms, or loyalty program partners you've authorized to share your details with us.

We're not in the business of hoarding data for no reason. Here's what we actually do with your info:

We don't sell your personal info to random third parties - that's not our style. However, we do share data in specific situations:

Service Providers

Companies that help us run the hotel - payment processors, booking systems, email service providers, and cloud storage. They're contractually bound to protect your data just like we do.

Business Partners

Sometimes we work with tour operators, event planners, or local attractions. We'll only share what's necessary and with your consent.

Legal Requirements

If the law demands it, or if we need to protect our rights, safety, or property, we might have to disclose information to authorities or legal representatives.

Business Transfers

In the unlikely event we sell or merge the business, your info would be part of the transferred assets (but still protected under this policy).

Like pretty much every website out there, we use cookies and similar tech. Here's the breakdown:

Essential Cookies

These keep the website functioning - things like maintaining your session when you're booking a room. Can't really turn these off without breaking stuff.

Performance Cookies

Help us understand which pages are popular and how visitors move around the site. All anonymous data that helps us improve things.

Functionality Cookies

Remember your preferences and choices so you don't have to keep re-entering info every time you visit.

Marketing Cookies

Track your visits across different websites to show you relevant ads. You can opt out of these through your browser settings or our cookie banner.

Most browsers let you control cookies through their settings. Just know that blocking certain cookies might affect how the site works for you.

We take security seriously around here. Your data's protected using industry-standard measures including:

• SSL encryption for all data transmitted through our website
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Restricted access to personal data (only authorized staff who need it)
• Regular backups stored in secure, encrypted locations

That said, no system's 100% bulletproof. While we do everything we can to protect your info, we can't guarantee absolute security. If we ever detect a breach that affects your data, we'll let you know promptly as required by law.

Under Canadian privacy law, you've got some solid rights when it comes to your personal info:

To exercise any of these rights, just shoot us an email at reservations@glaivenvalorium.info or give us a call. We'll get back to you within 30 days.

We don't keep your data forever - that'd be weird and unnecessary. Here's our general approach:

• Booking & Transaction Records: Kept for 7 years for accounting and tax purposes (Canadian law requires this)
• Marketing Data: Until you unsubscribe or ask us to delete it
• Guest Preferences: As long as you're an active guest (we consider you inactive after 3 years of no bookings)
• Website Analytics: Typically aggregated and anonymized after 26 months
• Security Footage: Usually 30-90 days unless needed for an investigation

Once we don't need your data anymore, we securely delete or anonymize it so it can't be traced back to you.

Our services are designed for adults, and we don't knowingly collect personal information from anyone under 18 without parental consent. If you're booking for your family, that's totally fine - just make sure you've got the authority to provide info about minors in your party.

If we discover we've accidentally collected data from a child without proper consent, we'll delete it as quickly as possible. Parents or guardians who believe their child's info might be in our system can contact us anytime.

Things change, and sometimes we'll need to update this privacy policy. When we do, we'll update the "Last Updated" date at the top of the page. If we make any major changes that significantly affect how we handle your data, we'll give you a heads up via email or a prominent notice on our website.

We'd recommend checking back here occasionally, especially if you haven't visited in a while. Continuing to use our services after changes means you're cool with the updated policy.

Got questions, concerns, or requests about your privacy? We're here to help. Reach out anytime: